VacantView is a monthly subscription that keeps your kit online and your property monitored. It is billed per kit, with volume discounts as you add more kits.
What the subscription includes
- Cellular connectivity for the hotspot (data and hotspot charges included)
- Cloud video storage, with a 90-day retention period
- Access to the VacantView dashboard and the Swidget mobile app
- Alerts by app notification, email, and SMS
- Ongoing customer support
For current plans and pricing, see the VacantView subscription page.
Can I pause my subscription?
There is no cost-saving pause. The data flow can be paused, but that does not stop the monthly charges, so it does not save you anything. If you do not need monitoring at a property for a while, the better move is usually to relocate the kit to an active property, since kits move easily between units.
If you cancel and come back later
Two things are worth planning around before you cancel:
- Restarting a lapsed subscription carries a $25 reactivation fee.
- Once the SIM billing is stopped it cannot be restarted. We have to ship you a new SIM before service can resume, which adds time to any restart.
If you are thinking about stopping service, contact us first so we can help you choose the best option and avoid an unnecessary SIM cancellation.
Managing your payment method
You can add, update, or change your default payment method from the Billing area of the dashboard (Payment and Invoice Portal). An active plan requires a default payment method on file.